This Privacy Policy explains how The Avgeek Store collects, uses, stores, shares, and protects your personal information when you visit or make a purchase from our website.

By using our website, placing an order, creating an account, subscribing to updates, or contacting us, you agree to the terms of this Privacy Policy.

Store Details

Store Name: The Avgeek Store
Website: https://theavgeekstore.com
Email: info@theavgeekstore.com

Information We Collect

We may collect the following information when you use our website or purchase from us:

Name
Email address
Phone number
Billing address
Shipping address
PIN code
Order details
Payment status
IP address
Device information
Browser information
Product browsing activity
Customer support messages
Reviews, feedback, and form submissions

Payment Information

We do not store your complete debit card, credit card, UPI, net banking, or wallet details on our servers.

Payments are processed securely through authorised third-party payment gateways such as Razorpay, Shopify-supported payment providers, banks, UPI platforms, or other approved payment partners.

These payment partners may collect and process your payment details as required to complete the transaction.

How We Use Your Information

We use your information to:

Process and deliver orders
Confirm payments
Send order updates and tracking details
Provide customer support
Handle returns, replacements, refunds, and warranty requests
Prevent fraud and misuse
Improve website performance
Personalise your shopping experience
Send promotional emails or offers, only where permitted
Comply with legal, tax, accounting, and regulatory requirements

Order and Delivery Communication

We may contact you by email, phone, WhatsApp, or SMS for transactional purposes such as:

Order confirmation
Payment confirmation
COD confirmation
Shipping updates
Delivery issues
Return or replacement support
Customer service queries

Marketing messages will be sent only where allowed by law or where you have subscribed or interacted with us for such communication.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve your browsing and shopping experience.

These tools may help us understand:

Website traffic
Product views
Cart activity
Customer preferences
Ad performance
Technical issues
Conversion performance

You can disable cookies through your browser settings, but some parts of the website may not work properly.

Analytics and Advertising

We may use tools such as Shopify analytics, Google Analytics, Meta Pixel, Google Ads, or other advertising and analytics platforms.

These tools help us improve product pages, advertising, website performance, and customer experience.

Third-party platforms may process data according to their own privacy policies.

Sharing of Information

We may share your information only where necessary with:

Payment gateway providers
Courier and logistics partners
Shopify and website service providers
Marketing and analytics service providers
Customer support tools
Accountants, tax advisors, or legal advisors
Government, regulatory, or law enforcement authorities where required by law

We do not sell your personal information.

Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no online platform, payment system, or internet transmission can be guaranteed to be 100% secure.

Data Retention

We keep your personal information only as long as necessary for:

Order processing
Customer support
Returns and warranty handling
Legal compliance
Tax and accounting records
Fraud prevention
Business records

When information is no longer required, we may delete, anonymise, or securely retain it as required by applicable law.

Your Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Update your details
Withdraw marketing consent
Request deletion of certain personal information
Raise a privacy-related complaint

To make a request, contact us at:

Email: info@theavgeekstore.com

We may need to verify your identity before processing certain requests.

Children’s Privacy

Our website is intended for general e-commerce use. We do not knowingly collect personal data from children without appropriate consent from a parent or guardian where required by applicable law.

If you believe a child has provided personal information without proper consent, please contact us.

Third-Party Links

Our website may contain links to third-party websites, payment pages, social media platforms, courier tracking pages, or external tools.

We are not responsible for the privacy practices, content, or security of third-party websites.

Please review their policies before sharing information.

Data Breach Communication

If a personal data breach occurs and notification is required under applicable law, we will take appropriate steps to inform affected users and relevant authorities as required.

Grievance and Privacy Contact

For privacy questions, concerns, or complaints, contact:
Email: info@theavgeekstore.com
Phone: +91 79803 44977

Updates to This Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after updates means you accept the updated Privacy Policy.