Shipping policy
Welcome to The Avgeek Store. We aim to make aviation merchandise shopping smooth, reliable, and transparent for every avgeek across India.
This Shipping, Freight & Delivery Guide explains how orders are processed, packed, shipped, tracked, and delivered.
Store Details
Store Name: The Avgeek Store
Website: https://theavgeekstore.com
Email: info@theavgeekstore.com
Customer Support: +91 79803 44977
Order Processing Time
Orders are usually processed within 24–72 working hours after successful payment confirmation.
Orders placed on Sundays, public holidays, sale days, or during high-volume launch periods may take slightly longer to process.
Custom-made, limited-edition, pre-order, bulk, or imported aviation merchandise may require additional processing time. If any product needs extra time, the same will be mentioned on the product page or communicated to the customer.
Shipping Coverage
We currently ship across India to serviceable PIN codes.
Delivery availability may depend on courier serviceability, location, weather conditions, local restrictions, and logistics network availability.
For remote areas, defence zones, airport cargo zones, restricted locations, or non-serviceable PIN codes, delivery may take longer or may not be available.
Shipping Charges
Shipping charges are calculated at checkout and may vary based on location, product weight, payment method, and delivery option.
Our standard shipping options may include:
Standard Shipping – Pan India
Estimated delivery: 5–7 working days after dispatch
Shipping charge: ₹90
Express Delivery
Estimated delivery: 2–3 working days after dispatch, subject to PIN code serviceability
Shipping charge: ₹200
Cash on Delivery may be available only for selected PIN codes and selected order values.
Cash on Delivery Orders
For COD orders, we may contact the customer through phone, email, or WhatsApp to confirm the order before dispatch.
COD orders may be cancelled if:
The customer does not confirm the order.
The phone number is incorrect or unreachable.
The delivery address is incomplete.
The PIN code is not serviceable.
The customer has previously refused or failed to accept COD deliveries.
Our logistics partners or team will never ask you to make payment through random payment links for a COD order before delivery. Please do not pay any suspicious link claiming to be from a courier partner.
Dispatch & Tracking
Once your order is dispatched, you will receive tracking details by email, WhatsApp, SMS, or any available communication method provided at checkout.
You can track the shipment directly through the courier partner’s website or tracking page.
Tracking may take 24 hours to update after dispatch.
Delivery Timelines
Estimated delivery timelines begin after dispatch, not from the order placement date.
Standard delivery usually takes 5–7 working days after dispatch.
Express delivery usually takes 2–3 working days after dispatch, depending on location.
Remote or non-metro locations may take longer.
Delays may occur due to weather, flight disruptions, road restrictions, festivals, operational issues, strikes, government restrictions, or courier delays.
Packaging
We carefully pack all products to reduce the risk of transit damage.
Aviation merchandise such as keychains, bag tags, luggage tags, lanyards, pins, stickers, bottles, mugs, and collectibles may be packed using protective material depending on the product type.
Please inspect the package at the time of delivery. If the outer packaging appears severely damaged, torn, wet, tampered with, or open, you may refuse delivery and contact us immediately.
Damaged, Missing, or Wrong Product Received
If you receive a damaged, missing, defective, or wrong item, please contact us within 48 hours of delivery at:
Email: info@theavgeekstore.com
WhatsApp/Phone: +91 79803 44977
Please include:
Order number
Customer name
Clear photos of the package and product
A short video, if available
Description of the issue
We strongly recommend recording a clear unboxing video from the beginning of opening the parcel, especially for fragile, high-value, or multiple-item orders. This helps us resolve claims faster.
Failed Delivery Attempts
Courier partners usually attempt delivery as per their delivery process. If the customer is unavailable, unreachable, or refuses delivery, the order may be returned to us.
If the order is returned due to incorrect address, customer unavailability, refusal, or failed COD confirmation, re-shipping charges apply.
Incorrect Address or Contact Details
Customers are responsible for entering complete and correct shipping details at checkout.
The Avgeek Store is not responsible for delays, failed delivery, or return-to-origin cases caused by:
Wrong address
Incomplete address
Wrong PIN code
Incorrect phone number
Unavailable customer
Refusal to accept delivery
If you notice an address mistake after placing an order, contact us immediately. We can update the address only if the order has not yet been dispatched.
Return to Origin
If a shipment is returned to us due to failed delivery, refusal, incorrect address, or customer unavailability, we may contact you for re-shipping.
For prepaid orders, re-shipping charges may apply.
For COD orders, the order may be cancelled after return-to-origin.
Freight or Bulk Orders
For bulk orders, corporate gifting, custom aviation merchandise, or heavier shipments, additional freight charges may apply.
Bulk order delivery timelines and charges will be shared separately before dispatch.
Delivery Not Received but Marked Delivered
If your order status shows “Delivered” but you have not received the package, contact us within 24 hours of the delivery update.
We will raise the issue with the courier partner. Investigation timelines depend on the courier company.
International Shipping
At present, our primary shipping service is within India. International shipping available on request for selected products and countries.
For international orders, shipping charges, customs duties, import taxes, and delivery timelines will be shared separately.
Customers are responsible for any customs duty, import tax, local tax, clearance charges, or destination-country fees.
Contact for Shipping Support
For shipping-related help, contact:
The Avgeek Store
Email: info@theavgeekstore.com
Phone/WhatsApp: [+91 79803 44977
Support Hours: Mon - Fri - 11am to 5pm