Refund policy

At The Avgeek Store, every product is packed with care. We want you to receive aviation merchandise that matches your order and reaches you in good condition.

This policy explains how returns, replacements, refunds, warranty claims, and exchanges are handled.

Store Details

Store Name: The Avgeek Store
Website: https://theavgeekstore.com
Email: info@theavgeekstore.com
Phone/WhatsApp: +91 79803 44977
Business Address: Kolkata, West Bengal, India

Return Eligibility

We accept return, replacement, refund, or exchange requests only in the following cases:

You received a damaged product.
You received a defective product.
You received the wrong product.
You received an incomplete order.
The product is materially different from the product ordered.

The issue must be reported within 48 hours of delivery.

Items Not Eligible for Return

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Used products
Products without original packaging
Products damaged after delivery due to misuse
Custom-made or personalised products
Specially sourced products
Pre-order or limited-edition products
Gift cards
Clearance or final sale items
Products returned without approval
Products with missing tags, accessories, or parts

Change of Mind

We generally do not accept returns for change of mind, personal preference, wrong selection, or dislike of colour/size after delivery.

Please read product descriptions, dimensions, material details, and photos carefully before placing an order.

Reporting a Damaged, Defective, or Wrong Item

To raise a claim, contact us within 48 hours of delivery at:

Email: info@theavgeekstore.com
WhatsApp/Phone: +91 79803 44977

Please share:

Order number
Full name
Delivery date
Clear photos of the product
Clear photos of outer and inner packaging
Issue description
Unboxing video, if available

A clear unboxing video from sealed package to product inspection is strongly recommended. It helps us verify transit damage, missing items, wrong products, and fragile item issues faster.

Inspection and Approval

Once your claim is received, our team will review the details.

We may ask for additional photos, videos, product return, or courier pickup.

Approval is based on the nature of the issue, product condition, evidence provided, and inspection.

Do not send any product back without approval from our support team.

Replacement

If your claim is approved, we may offer a replacement of the same product.

If the same product is unavailable, we may offer:

An alternate product
Store credit
Refund to the original payment method
Refund through UPI or bank transfer for COD orders

Refunds

Refunds are processed only after claim approval and, where required, after the returned product is received and inspected.

Approved prepaid refunds will be processed to the original payment method.

Approved COD refunds may be processed through bank transfer, UPI, or store credit.

Refund processing may take 5–10 working days after approval, depending on the payment provider or bank.

Shipping charges, COD charges, payment gateway charges, gift wrapping charges, or express delivery charges may not be refundable unless the issue was caused by us.

Exchanges

Exchange may be offered only if:

The product received is wrong, damaged, or defective.
The product is unused and in original condition.
The exchange request is approved by our team.
The required replacement item is available.

We do not guarantee exchange for personal preference, colour preference, size preference, or accidental wrong order placement.

Return Pickup

If return pickup is available for your PIN code, we may arrange reverse pickup.

If reverse pickup is not available, you may be asked to ship the product back to us using a reliable courier.

Return shipping cost responsibility will depend on the reason for return.

If the return is due to our error, wrong item, or approved defective/damaged product, we may bear reasonable return shipping charges.

If the return is due to customer error, incorrect order, or address issue, return and re-shipping charges may be borne by the customer.

Product Condition for Return

Returned products must be:

Unused
Unwashed
Undamaged by the customer
In original packaging
With tags, labels, accessories, manuals, strings, rings, clips, attachments, and freebies if provided

If the returned product is used, damaged, incomplete, or not in resaleable condition, the claim may be rejected.

Warranty Policy

Some products may carry a limited warranty only if specifically mentioned on the product page.

Unless clearly stated, products do not include extended warranty.

Warranty, if applicable, covers manufacturing defects only.

Warranty does not cover:

Normal wear and tear
Scratches, dents, stains, fading, or discoloration from use
Damage from misuse or rough handling
Damage due to water, heat, pressure, or chemicals
Broken strings, clips, hooks, or rings due to pulling or misuse
Damage caused after delivery
Accidental damage
Loss or theft
Unauthorised repair or modification

Fragile Products

Fragile products such as mugs, bottles, pins, collectibles, or delicate accessories must be reported within 48 hours if received damaged.

Photos of packaging and product are required.

Unboxing video is strongly recommended for fragile items.

Missing Items

If any item is missing from your order, contact us within 48 hours of delivery.

Please share photos of all items received, packaging, invoice, and unboxing video if available.

After verification, we may ship the missing item, offer store credit, or process a refund for the missing item.

Order Cancellation

Cancellation requests can be made before dispatch.

Once dispatched, the order cannot usually be cancelled.

Custom, personalised, pre-order, limited-edition, or bulk orders may not be cancelled after confirmation.

Refused Delivery

If a prepaid or COD order is refused by the customer without a valid reason, shipping, COD, RTO, and handling charges may be deducted from any eligible refund or may be payable before future orders are shipped.

Contact for Returns and Warranty

For return, replacement, warranty, or exchange support, contact:

The Avgeek Store
Email: info@theavgeekstore.com
Phone/WhatsApp: +91 79803 44977
Support Hours: Mon - Fri 11am to 5pm